Return and Refund Policy

Cancellation Policy

1. Orders can be cancelled only before the product is shipped. Once an order has been shipped, it cannot be cancelled through our website.

Return Policy

1. All products are eligible for return within 3 days from the date of delivery. The 3-day return period starts on the date the order is delivered to the customer.
2. The 3-day return window is applicable to all products to ensure that return requests are raised promptly, particularly for products that may be affected by hygiene, handling, or usage after delivery.
3. To request a return, please contact us at support@kuroskie.com within the 3-day return period. Please provide your order number, registered contact details, and the reason for the return, along with photographs or other relevant details where applicable.
4. Products must be unused and unwashed and should be returned in their original condition. The original packaging, tags, accessories, and other items supplied with the product must be intact. Items without original tags or packaging may not be accepted.
5. Customized products are not eligible for return or exchange.
6. If a return pickup service is available at your location, we will arrange the pickup as applicable. If pickup service is not available at your location, you will need to self-ship the product to the address provided by our support team.
7. Return or exchange charges may apply on a case-by-case basis, where applicable.
8. Return or exchange requests submitted after the 3-day period will not be accepted.

Refund Policy

1. Refunds may be provided in cases of quality, size, color, or design mismatch, or where an item is missing, incorrect, or damaged in a combo order, subject to verification.
2. The refund will be processed only after the returned product has been picked up and received/verified.
3. Once the pickup is completed and the return is verified, the refund will be processed within 5–7 working days to the same payment method used for the original transaction.
4. For self-shipped returns, the refund process will begin after the returned product is received and verified.

How to Raise a Return Request

To raise a return request, email support@kuroskie.com within 3 days of delivery with:

• Order number
• Registered name/contact details
• Reason for return
• Relevant photographs, if applicable

Our support team will provide the applicable pickup or self-shipping instructions after reviewing the request.

Policy Availability

This complete Return and Refund Policy should be clearly linked and accessible from the website footer, checkout page, and product pages so customers can review the policy before placing an order.